Help & Support

Help & Support

Welcome to FixHaven Help & Support

At FixHaven, we are committed to providing exceptional service and ensuring that your experience on our platform is smooth and hassle-free. This page is your go-to resource for assistance with any questions, issues, or concerns you may have.

1. Frequently Asked Questions (FAQs)

General Questions

  • What is FixHaven? FixHaven connects users with trusted professionals for services such as plumbing, electrical work, solar installation, and more.

  • How do I book a service? You can browse available services on our app or website, select the desired service, and confirm your booking.

  • Is FixHaven available in my area? FixHaven operates in South Africa. Check our app or website to see services available in your region.

Account Management

  • How do I create an account? Download the FixHaven app or visit our website, click "Sign Up," and follow the prompts.

  • How do I reset my password? Go to the login page, click "Forgot Password," and follow the instructions to reset your password.

  • How do I delete my account? You can delete your account directly in the app under "Settings" or request deletion via email at [email protected].

Payment & Refunds

  • What payment methods are accepted? We accept credit/debit cards, mobile wallets, and other secure payment options available in your region.

  • How do refunds work? Refunds are processed based on our Refund Policy. Contact us at [email protected] for further assistance.

2. Support Channels

In-App Support

  • Access our in-app chat support feature to get real-time assistance from our customer service team. Available from 8 AM to 8 PM (local time).

Email Support

Phone Support

  • Call our support line at 081 000 0000 for urgent assistance. Operating hours are 9 AM to 6 PM (local time).

3. Troubleshooting Common Issues

App Performance Issues

  • Issue: The app is not loading properly. Solution: Check your internet connection, update the app to the latest version, or restart your device.

  • Issue: Unable to complete a booking. Solution: Verify your payment method and ensure all required fields are correctly filled.

Account Issues

  • Issue: Unable to log in. Solution: Ensure you are using the correct email and password. If forgotten, use the "Forgot Password" feature.

  • Issue: Account locked or suspended. Solution: Contact us at [email protected] to resolve the issue.

4. Feedback & Suggestions

We value your input! Share your feedback or suggestions to help us improve FixHaven. Email us at [email protected] or use the feedback form available in the app.

5. Emergency Assistance

If you encounter a critical issue that requires immediate attention, please call our emergency support hotline at 081 000 0000.

 

Thank you for choosing FixHaven. We're here to help every step of the way!