Privacy Policy

Privacy Policy

Effective Date: 03 February 2025

ElasticWebHost ("Company," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the FixHaven platform ("Platform"), available as mobile applications on the Apple App Store and Google Play, as well as through our web app.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and other details provided during account registration.
  • Payment Information: Details required for processing payments, such as credit/debit card information (handled by secure third-party payment gateways).
  • Service Details: Information related to services booked, including descriptions and scheduling preferences.

1.2 Information Collected Automatically

  • Device Information: Details about your device, including type, operating system, and unique device identifiers.
  • Usage Data: Information on how you interact with the Platform, such as pages viewed, features used, and time spent.
  • Location Data: Approximate or precise location data when you enable location services on your device.

1.3 Information from Third Parties

  • Service Providers: Information about your service history or ratings from Providers.
  • Social Media: Data from linked accounts (e.g., social logins).

2. How We Use Your Information

We use your information to:

  • Provide and improve the Platform’s services.
  • Facilitate bookings and secure payments.
  • Communicate with you regarding services, updates, and promotional offers.
  • Ensure the safety and security of the Platform.
  • Analyze usage trends to enhance user experience.

3. Sharing Your Information

We may share your information with:

  • Service Providers: To facilitate service bookings and payment processing.
  • Third-Party Partners: For analytics, advertising, and marketing purposes (with consent).
  • Legal Authorities: If required by law or to protect our rights, safety, and property.
  • Mergers or Acquisitions: In the event of a business transfer or merger.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard measures to protect your information, including:

  • Encryption during data transmission.
  • Secure servers for data storage.
  • Regular security audits.

However, no method of electronic transmission or storage is 100% secure. By using the Platform, you acknowledge and accept this risk.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Object to or restrict data processing.
  • Withdraw consent where applicable.
  • File a complaint with a data protection authority.

To exercise your rights, contact us at [email protected].

7. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

8. Children’s Privacy

The Platform is not intended for children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, contact us to have it removed.

9. International Users

By using the Platform, you consent to the transfer and processing of your information in countries where we operate, which may have different data protection laws than your home country.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting, and continued use of the Platform constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

 

By using FixHaven, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your information!